1. Service provider
F. Tugcenur Citak, trading as TalkyMind, established in Türkiye. Geographic business/contact address: Istanbul / Türkiye. Email: [email protected].
2. Coaching scope
The service is coaching and educational support focused on practical goals, habits, communication, learning, confidence, productivity and personal development. It is not medical, psychological or psychiatric diagnosis or treatment, psychotherapy, healthcare, legal advice, financial advice or an emergency service. No particular outcome is promised or guaranteed.
3. Who can use the service
The service is for adults aged 18 or older who can participate in English. You are responsible for giving accurate booking information and for seeking an appropriately licensed local professional when a need falls outside coaching.
4. Reservation and contract formation
Submitting the public booking form starts a reservation request and may temporarily hold a time. It is not final acceptance. The client reads/signs the coaching agreement in the private reservation workflow. The site may operate either in Inquiry / reservation mode, where no online payment is requested, or in Paid booking mode, where genuine price/payment information is displayed before payment evidence is requested. A final appointment is formed only when the required steps have been reviewed and the coach sends a final acceptance/confirmation, unless mandatory law determines an earlier formation point.
5. Price, payment and taxes
Inquiry / reservation mode: the website does not display bank details, request online payment or ask for a payment receipt. If a fee or other paid term later applies, it must be separately disclosed and agreed before the client is asked to pay or before paid performance is finally confirmed. Paid booking mode: the genuine total session price and currency are shown before payment, recorded with the reservation and shown again in the private reservation page before payment evidence is submitted. The configured amount must be the total consumer price payable for that session, including taxes that applicable law requires to be included. Do not pay if a payment panel is marked TEST/DEMO. If a reservation is declined after a genuine payment has been received, the payment will be returned in full using a lawful and practical method.
6. Cancellation, withdrawal and early performance
The Cancellation, Refund & Withdrawal Notice forms part of these terms. Where a statutory cooling-off right applies, it is not waived merely by accepting these Terms. If you request a session to begin during a statutory withdrawal period, the site can record a separate express early-performance request. That request is separate from any payment instruction and does not itself create a payment obligation.
7. Client responsibility and conduct
You remain responsible for your decisions, actions and outcomes. You must not submit unlawful material, malware, unnecessary special-category/sensitive information, passwords, card numbers or third-party confidential information you do not have a right to share.
8. Scheduling
Times are interpreted using the IANA time zone selected during booking. The selected time zone is used to interpret appointment times and does not by itself determine whether a booking can be accepted. The coach may reschedule or decline a request when availability, scope, safety or legal/administrative requirements make the requested arrangement unsuitable.
9. Communications and external services
Operational emails about a reservation are necessary service communications and are separate from optional marketing. If you choose an external link such as WhatsApp, that provider's own terms and privacy rules apply to the external interaction.
10. Intellectual property
Unless otherwise stated, the website design, original written material and coaching materials are protected. Personal use connected with your coaching is permitted; commercial republication or redistribution requires permission unless the law provides otherwise.
11. Liability and mandatory rights
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including liability for fraud or other non-excludable matters. The service does not guarantee outcomes and is not responsible for losses caused by decisions made independently by a client except to the extent liability cannot lawfully be excluded or limited.
12. Governing law
Subject to mandatory consumer-protection and conflict-of-laws rules, these Terms are governed by the law of Türkiye. This clause does not deprive a consumer of mandatory protections that apply regardless of the chosen law or forum.
13. Privacy and records
Personal data is handled under the Privacy Notice and Cookie & Tracking Notice. The version accepted at booking is recorded so the applicable text can be evidenced later.