Cancellation, Refund & Withdrawal Notice

Before final confirmation

You may ask to stop a pending reservation before final acceptance. If a genuine payment has already been received and the coach does not accept the reservation, the payment will be returned in full.

Statutory withdrawal / cooling-off rights

Depending on the mandatory consumer law applicable to your contract, a distance service contract may carry a statutory cooling-off period - commonly 14 days from contract conclusion. Where such a right applies, you may exercise it without giving a reason, subject to the statutory rules and exceptions that apply to services.

If you ask for performance to begin during an applicable withdrawal period, the private reservation workflow can record a separate express request when the selected session is due to begin within 14 days. Inquiry / reservation mode does not itself request payment; Paid booking mode may additionally include payment steps. If you later withdraw after performance has begun, the law may permit a proportionate charge for service actually supplied. Where the law provides that the right is lost after full performance following the required express request and acknowledgement, that statutory rule may apply. This website does not treat acceptance of a general Privacy Notice or Terms checkbox as that separate request.

Voluntary appointment cancellation policy

Unless a mandatory statutory right gives you more protection: (a) a confirmed one-to-one session cancelled at least 24 hours before its scheduled start may be refunded or rescheduled; (b) a cancellation with less than 24 hours' notice may be non-refundable because the time was reserved, except where the coach agrees otherwise or mandatory law requires a refund; and (c) if the coach cancels and no suitable reschedule is accepted, any amount paid for that session is refunded.

How to cancel or withdraw

Withdraw from contract here

You can use the online function above to submit and time-stamp an unambiguous statement. You may also send an unambiguous statement to [email protected] identifying the reservation code, your name and the request. You may use the model wording below, but you do not have to use it. Where applicable, the online function sends an acknowledgement by email without undue delay.

Refund timing and method

Where a refund is due under mandatory law, it will be made within the legally required time and using a lawful method. Where no specific mandatory period applies, the operator aims to initiate an agreed refund promptly after the refund decision and verification of the payment.

Mandatory rights prevail

This notice adds operational clarity; it does not replace or reduce any non-waivable statutory cancellation, refund, chargeback or consumer-remedy rights that apply to you.